A Study on the Bank Manager’s Leadership and Employees Job Satisfaction in a Foreign Bank in Malaysia

Abstract

Leadership is an integral part of the development and performance of an organization. Bank managers’ leadership styles play an important role in developing the culture of employees’ job satisfaction, especially in the banking sector. The objectives of this study are (1) to determine the relationship between the manager’s leadership style and the employees’ job satisfaction; and (2) to compare the employees’ job satisfaction in terms of their age, gender, academic qualification and their working years of service at the bank. This study used a quantitative methodology based on a non-experimental research design. The results of this study revealed that there is a significant and moderate correlation found between the manager’s leadership style and the bank employees’ job satisfaction. This study also reported significant differences in employees’ job satisfaction in terms of their age, academic qualification and years of service. The findings indicated that employees’ job satisfaction was not only influenced by external factors such as the bank manager’s leadership style but also by the demographic profiles of the bank employees. Evidence from this study has the potential to contribute important information to organizations that need to respond to the various challenges they face in handling employee job dissatisfaction especially in the banking sector.