ACCEPTANCE OF INFORMATION TECHNOLOGY SYSTEM AMONG PUBLIC HEALTHCARE STAFF’ MEMBERS IN MALAYSIA

Abstract

The application of Information Technology System (ITS) is widely applied in this current century. In every organization, the usage of ITS is vital, specifically in regards to management tasks. In Public Healthcare facilities in Malaysia, Pharmacy Information System (PhIS) has been implemented in order to enhance the information management at Pharmacy department apart from manual procedure to information technology. However, the change management into ITS might either accepted or resisted by system users. Therefore, this study performed in aim to evaluate the acceptance toward Pharmacy Information System (PhIS) among the staffs at public hospital and clinic in Malaysia. There were 300 questionnaires have been distributed and completed by the respondents in the study. From the finding of the study, there were significant positive feedback among the staffs in term of the acceptance in applying ITS in their facility. It draws the conclusion that the acceptance of the current ITS application have shown positive outcomes toward the implementation of it in their facilities. The significant positive feedback expressed in the study would hopefully to enhance the management and performance among the staff members in using the system in their facilities.