Johari, R. and A.N., Z. (2017) “IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE”, Malaysian Journal of Library and Information Science, 12(1), pp. 35–53. Available at: http://mjlis.um.edu.my/index.php/MJLIS/article/view/6986 (Accessed: 29 March 2024).