Change management in information institutions

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Gordana Dukić
Darko Dukić
Goran Kozina


The purpose of this study is to examine how professionals employed in libraries, museums and archives assess changes and effectiveness of change management in their organisations. The intention is also to determine the underlying factor structure of the items representing their attitudes, and to explore the relationship between the perceived success in managing change and explanatory variables. This study involved a survey of 242 employees of Croatian information institutions. Descriptive statistics, factor analysis and ordinal logistic regression were employed to answer the research questions. The results show that respondents had a mildly positive attitude towards the changes that occurred in their institutions. They are largely aware of the importance and necessity of changes. However, the responses indicate that changes are not adequately managed. Three factors, which represent the underlying dimensions of the employees’ perceptions, were determined in the analysis. It was also found that the factors reflecting attitudes towards change management practice and impact of change positively influence the assessment of the institution's success in managing change, while employees’ awareness of the necessity of change, as well as gender, age, institution type and position in the management structure appear not to be strongly related to the outcome variable. Since only a few papers have examined the perception of change management by information professionals, the present study fills the gap in this area and contributes to a more comprehensive understanding of change management theory and practice.


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How to Cite
Dukić, G., Dukić, D., & Kozina, G. (2017). Change management in information institutions. Malaysian Journal of Library and Information Science, 22(3), 53–68.
Author Biographies

Gordana Dukić, Faculty of Humanities and Social Sciences, Josip Juraj Strossmayer, University of Osijek

Department of Information Sciences,
Faculty of Humanities and Social Sciences
Josip Juraj Strossmayer University of Osijek
Lorenza Jägera 9, 31000 Osijek, CROATIA

Darko Dukić, Josip Juraj Strossmayer University of Osijek

Department of Physics
Josip Juraj Strossmayer University of Osijek
Trg Ljudevita Gaja 6, 31000 Osijek, CROATIA

Goran Kozina, University North in Varaždin

University North in Varaždin
104. brigade 3, 42000 Varaždin, CROATIA