The affordances and constraints of information in crime prevention communities through social media

Main Article Content

Ali Fauzi
Shamshul Bahri

Abstract

Social media can provide important and useful information to communities in their fight to prevent crime. However, this capability has its downside. For every affordance social media provides, the platform presents an equally important constraint, which researchers and the public often ignore. Using an in-depth case study of social media crime prevention communities in Malaysia, this paper intends to provide a rich understanding of the information provided by social media in crime prevention. The study adopts the technology affordances and constraints theory to make sense of and explain how the information provided by social media affords and constrains the communities' efforts to fight crime.

Downloads

Download data is not yet available.

Article Details

How to Cite
Ahmad Khan, A. F., & Bahri, S. (2024). The affordances and constraints of information in crime prevention communities through social media. Malaysian Journal of Library and Information Science, 29(1), 107–121. https://doi.org/10.22452/mjlis.vol29no1.6
Section
Articles

References

Baccarella, C. V., Wagner, T. F., Kietzmann, J. H., & McCarthy, I. P. (2018). Social media? It's serious! Understanding the dark side of social media. European Management Journal, 36(4), 431–438. https://doi.org/10.1016/j.emj.2018.07.002.

Baharom, A. . H., & Habibullah, M. . M. S. (2009). Crime and Income Inequality : The case of Malaysia. Journal of Politics and Law, 2(1), 55–70. http://www.ccsenet.org/journal/index.php/jpl/article/view/387/346

Busher, H., & James, N. (2009). Epistemological dimensions in qualitative research: the construction of knowledge online. Online Interviewing, 5–18. https://doi.org/10.4135/9780857024503.n2.

Chatterjee, S., Sarker, S., & Siponen, M. (2017). How do mobile ICTs enable organizational fluidity: toward a theoretical framework. Information and Management, 54(1), 1–13. https://doi.org/10.1016/j.im.2016.03.007.

Chen, Y. H., Rorissa, A., & Germain, C. A. (2015). Usability definitions in a dynamically changing information environment. Portal-Libraries and the Academy, 15(4), 601-621.

Chen, Q., Xu, X., Cao, B., & Zhang, W. (2016). Social media policies as responses for social media affordances: The case of China. Government Information Quarterly, 33(2), 313–324. https://doi.org/10.1016/j.giq.2016.04.008.

Christel, M. G. (2002). Accessing news video libraries through dynamic information extraction, summarization, and visualization. In K. Borner & C. Chen (Eds.), Visual interfaces to digital libraries (pp. 98-115). Lecture Notes in Computer Science.

Deng, X. N., & Joshi, K. D. (2016). Why individuals participate in micro-task crowdsourcing work environment: Revealing crowdworkers' perceptions. Journal of the Association for Information Systems, 17(10), 648–673.

Federici, T., Braccini, A. M., & Sæbø, Ø. (2015). "Gentlemen, all aboard!" ICT and party politics: Reflections from a Mass-eParticipation experience. Government Information Quarterly, 32(3), 287–298. https://doi.org/10.1016/j.giq.2015.04.009.

Feldman, S. S., & Horan, T. A. (2011). The dynamics of information collaboration: a case study of blended it value propositions for health information exchange in disability determination. Journal of the Association for Information Systems, 12(2), 189-207.

Feng, S. H., Hossain, L., Crawford, J. W., & Bossomaier, T. (2018). Quantifying network dynamics and information flow across Chinese social media during the African Ebola outbreak. Disaster Medicine and Public Health Preparedness, 12(1), 26-37.

Fuller, T. (2013, October 18). Wave of high-profile crimes has put Malaysians on the Defensive. New York Times. http://www.nytimes.com/2013/10/20/world/asia/soaring-crime-rate-takes-a-growing-malaysia-by-surprise.html?_r=0.

Greenwood, B. N., & Gopal, A. (2015). Tigerblood: Newspapers, blogs, and the founding of information technology firms. Information Systems Research, 26(4), 812–828. https://doi.org/10.1287/isre.2015.0603.

Hale, J. E. (2005). Crisis response communication challenges: Building theory from qualitative data. Journal of Business Communication, 42(2), 112–134. https://doi.org/10.1177/0021943605274751.

Hutchby, I. (2001). Technologies, texts and affordances. Sociology, 35(2), 441–456. https://doi.org/10.1017/S0038038501000219.

Ismail, N., Md Noor, S., Ahmad, J., & Jamri, M. H. (2022). Understanding Factors Influencing

Crime Prevention Information on Social Media. Intellectual Discourse, 30(2). https://doi.org/10.31436/id.v30i2.1849.

Johnson, N. F., Manrique, P., Zheng, M., Cao, Z., Botero, J., Huang, S., Aden, N., Song, C., Leady, J., Velasquez, N., & Restrepo, E. M. (2019). Emergent dynamics of extremes in a population driven by common information sources and new social media algorithms. Scientific Reports, 9(1), 11895.

Junhee, Park. (2020). Privacy concern and personal information for crime prevention system utilizing big data: Focusing on the effect of government trust. The Korea Association for Policy Studies, 29(3), 221-248. doi: 10.33900/kaps.2020.29.3.8.

Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59–68. https://doi.org/10.1016/j.bushor.2009.09.003.

Kapoor, K. K., Tamilmani, K., Rana, N. P., Patil, P., Dwivedi, Y. K., & Nerur, S. (2018). Advances in social media research: Past, present and future. Information Systems Frontiers, 20(3), 531–558. https://doi.org/10.1007/s10796-017-9810-y.

Karahanna, E., Xin Xu, S., Xu, Y., & Zhang, N. (Andy). (2018). The needs–affordances–features perspective for the use of social media. MIS Quarterly, 42(3), 737–756. https://doi.org/10.25300/MISQ/2018/11492.

Kim, S., Chung, E., & Kwon, N. (2021). Dynamics of relevance judgment during physicians’ online information search process for patient treatment. Malaysian Journal of Library & Information Science, 26(1), 17-37.

Klein, H. K., & Myers, M. D. (1999). A set of principles for conducting and evaluating interpretive field studies in information systems. MIS Quarterly, 23(1), 67. https://doi.org/10.2307/249410.

Leidner, D. E., Gonzalez, E., & Koch, H. (2018). An affordance perspective of enterprise social media and organizational socialization. Journal of Strategic Information Systems, 27(2), 117–138. https://doi.org/10.1016/j.jsis.2018.03.003.

Leonardi, P. M. (2011). When flexible routines meet flexible technologies: Affordance, constraint, and the imbrication of human and material agencies. MIS Quarterly, 35(1), 147–168. https://doi.org/1005.

Li, C. C., & Luo, X. (2021). Toward a unified view of dynamic information security behaviors: insights from organizational culture and sensemaking. Data Base for Advances in Information Systems, 52(1), 65-90.

Lister, M. (2023). 40 essential social media marketing statistics in one cool infographic. WordStream. https://www.wordstream.com/blog/ws/2017/01/05/social-media-marketing-statistics.

Maier, C., Laumer, S., Weinert, C., & Weitzel, T. (2015). The effects of technostress and switching stress on discontinued use of social networking services: A study of Facebook use. Information Systems Journal. https://doi.org/10.1111/isj.12068.

Majchrzak, A., Faraj, S., Kane, G. C. G. C., & Azad, B. (2013a). The contradictory influence of social media affordances on online communal knowledge sharing. Journal of Computer-Mediated Communication, 19(1), 38–55. https://doi.org/10.1111/jcc4.12030.

Majchrzak, A., & Markus, M. L. (2012). Technology affordances and constraints in management information systems (MIS). In Encyclopedia of Management Theory (p. 5). https://doi.org/http://dx.doi.org/10.4135/9781452276090.n256.

Majchrzak, A., Wagner, C., & Yates, D. (2013b). The impact of shaping on knowledge reuse for organizational Improvement with Wikis. MIS Quarterly, 37(2), 455–469. https://doi.org/10.25300/MISQ/2013/37.2.07.

Merdeka Centre. (2013). Issues of voter concern. http://www.merdeka.org/v4/ phocadownload/Researches/poll release Dec 2012 - voter issues.pdf.

Mettler, T., & Winter, R. (2016). Are business users social? A design experiment exploring information sharing in enterprise social systems. Journal of Information Technology, 31(2), 101–114. https://doi.org/10.1057/jit.2015.28.

Omnicore (2024). Instagram by the numbers: stats, demographics & fun facts. February 20, 2024. https://www.omnicoreagency.com/instagram-statistics/.

Pan, S. L., & Tan, B. (2011). Demystifying case research : A structured – pragmatic – situational ( SPS ) approach to conducting case studies. Information and Organization, 21(3), 161–176. https://doi.org/10.1016/j.infoandorg.2011.07.001.

Phang, C. W., Kankanhalli, A., & Tan, B. C. Y. (2015). What motivates contributors vs. lurkers? An investigation of online feedback forums. Information Systems Research, 26(4), 773-792. https://doi.org/10.1287/isre.2015.0599.

Pires, V. S., & Albagli, S. (2012). Company strategies, informational dynamics and brand identity in the creative economy. Perspectivas Em Ciencia Da Informacao, 17(2), 109-122.

Santos-d’Amorim, K., & dos Santos, R. N. M. (2022). From algorithmic personalization to informational wars: the dynamics of (dis)information bubbles around the September 7, 2021. Encontros Bibli-Revista Eletronica De Biblioteconomia E Ciencia Da Informacao, 27, 1-16.

Seidel, S., Recker, J., & vom Brocke, J. (2013). Sensemaking and sustainable practicing: Functional affordances of information systems in green transformations. MIS Quarterly, 37(4), 1275–1299. https://doi.org/10.25300/MISQ/2013/37.4.13.

Soroya, S. H., & Faiola, A. (2023). Why did people avoid information during the Covid-19 pandemic? Understanding information sources’ dynamics among Pakistani Z generation. Library Hi Tech, 41(1), 229-247.

Stamati, T., Papadopoulos, T., & Anagnostopoulos, D. (2015). Social media for openness and accountability in the public sector : Cases in the Greek context. Government Information Quarterly, 32(1), 12–29. https://doi.org/10.1016/j.giq.2014.11.004.

Statista. (2019). Global social media ranking 2019. https://www.statista.com/ statistics/272014/global-social-networks-ranked-by-number-of-users/.

Strong, D. M., Volkoff, O., Johnson, S. A., Pelletier, L. R., Tulu, B., Bar-On, I., Trudel, J., & Garber, L. (2014). A theory of organization-EHR affordance actualization. Journal of the Association for Information Systems, 15(2), 53–85.

Tim, Y., Pan, S. L., Bahri, S., & Fauzi, A. (2017). Digitally enabled affordances for community-driven environmental movement in rural Malaysia. Information Systems Journal, 28(1), 48–75. https://doi.org/10.1111/isj.12140.

Treem, J. W., & Leonardi, P. M. (2013). Social media use in organizations: Exploring the affordances of visibility, editability, persistence, and association. Annals of the International Communication Association, 36(1), 143–189. https://doi.org/10.1080/ 23808985.2013.11679130.

Vaast, E., & Kaganer, E. (2013). Social media affordances and governance in the workplace: An examination of organizational policies. Journal of Computer-Mediated Communication, 19(1), 78–101. https://doi.org/10.1111/jcc4.12032.

Van Osch, W., & Steinfield, C. W. (2016). Team boundary spanning: Strategic implications for the implementation and use of enterprise social media. Journal of Information Technology, 31(2), 207–225. https://doi.org/10.1057/jit.2016.12.

Volkoff, O., & Strong, D. M. (2013). Critical realism and affordances: Theorizing IT-associated organizational change processes. MIS Quarterly, 37(3), 819–834. https://doi.org/10.25300/MISQ/2013/37.3.07.

Walsham, G. (1995). Interpretive case studies in IS research: nature and method. European Journal of Information Systems, 4, 74–81. https://doi.org/10.1057/ejis.1995.9.

Warner, J. (2005). An information dynamic: technologies for the reproduction of written utterances. Aslib Proceedings, 57(5), 412-423.

Wu, I. C., Liu, D. R., & Chang, P. C. (2009). Learning dynamic information needs: a collaborative topic variation inspection approach. Journal of the American Society for Information Science and Technology, 60(12), 2430-2451.

Xiang, Z. (2011). Dynamic social media in online travel information search: a preliminary analysis. Paper presented at the International Conference on Information and Communication Technologies in Tourism 2011, Innsbruck, Austria, Jan 26-28, 2011.

Zammuto, R. F., Griffith, T. L., Majchrzak, A., Dougherty, D. J., & Faraj, S. (2007). Information Technology and the changing fabric of organization. Organization Science, 18(5), 749–762. https://doi.org/10.1287/orsc.1070.0307.

Zhang, Y. M., Liu, F., Koura, Y. H., & Wang, H. (2020). Dynamic of interactive model for information propagation across social networks media. Advances in Difference Equations, 2020(318). https://doi.org/10.1186/s13662-020-02774-y.

Zheng, Y., & Yu, A. (2016). Affordances of social media in collective action: The case of Free Lunch for children in China. Information Systems Journal, 26(3), 289–313. https://doi.org/10.1111/isj.12096.